Returns & exchanges in 7 days

How long do I have to return an item?

If something isn’t right, you may exchange or return it within 7 days of delivery. Simply message us on WhatsApp with your order reference and a photo of the item.

What condition must returned items be in?

• Items must be unused, unworn and in their original packaging with tags attached.
• Shoes must be tried on a carpeted surface, soles must show no signs of wear.
• Perfumes must be sealed and unopened. Opened fragrances cannot be returned for hygiene reasons.
• Sale items can be exchanged for size but are not eligible for refund unless faulty.
• Bridal and custom orders are exchange-only.

How do exchanges work?

Size or colour exchanges are free, we cover the return courier and send the replacement at no extra cost. If the replacement is out of stock, we’ll offer store credit or a refund.

Refunds

Refunds are processed within 3-5 working days after we receive and inspect the item, via bank transfer, JazzCash or Easypaisa. Delivery charges are refunded only for faulty or incorrect items.

Faulty or wrong items

We check every order before dispatch, but if you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos and we’ll make it right immediately.