Sizes, delivery & questions
Still stuck? Message us on WhatsApp.
How do I place an order?
Add items to your cart and tap Checkout, fill in your delivery details and choose a payment method. Your order is saved and we confirm it with you on WhatsApp. You can also order any product directly with the Order this on WhatsApp button on its page.
Which payment methods do you accept?
Cash on delivery anywhere in Pakistan. When bank transfer, JazzCash or Easypaisa is offered at checkout, the payment page shows our account details after you order; you pay, enter the transaction id (a screenshot is optional), and we confirm your order once the payment is checked.
How much is delivery and how long does it take?
Delivery is free on orders above Rs. 6,000; otherwise a flat Rs. 250 applies. Orders ship within 1-2 working days and arrive in 2-6 working days depending on your city. See our shipping policy.
Do you deliver everywhere in Pakistan?
Yes, we deliver to all major cities and most towns through trusted courier partners. Remote areas may take an extra day or two.
Can I order on WhatsApp?
Yes. Every product page has an Order this on WhatsApp button, or message +92 340 1954675 with the product name and size.
What is my shoe size in UK and Pakistani sizes?
Our women’s shoes use EU sizes:
- EU 35: UK/PK 2.5, US 5, 22.0 cm foot
- EU 36: UK/PK 3.5, US 5.5, 22.5 cm foot
- EU 37: UK/PK 4, US 6.5, 23.5 cm foot
- EU 38: UK/PK 5, US 7.5, 24.1 cm foot
- EU 39: UK/PK 6, US 8.5, 25.1 cm foot
- EU 40: UK/PK 6.5, US 9, 25.4 cm foot
- EU 41: UK/PK 7.5, US 10, 26.2 cm foot
Stand on paper and mark heel to longest toe; if you are between two sizes, take the larger one. Shop women’s shoes in EU 36 to 41.
What size are your kids' shoes?
Kids’ shoes are listed in EU sizes 22 to 36, and each product page shows that pair’s range. On our kids’ chart:
- EU 24: UK/PK 7, US 8, 15.0 cm foot
- EU 25: UK/PK 8, US 9, 15.5 cm foot
- EU 26: UK/PK 8.5, US 9.5, 16.0 cm foot
- EU 27: UK/PK 9.5, US 10.5, 16.5 cm foot
- EU 28: UK/PK 10, US 11, 17.0 cm foot
- EU 29: UK/PK 11, US 12, 17.5 cm foot
- EU 30: UK/PK 11.5, US 12.5, 18.5 cm foot
- EU 31: UK/PK 12.5, US 13.5, 19.0 cm foot
- EU 32: UK/PK 13, US 1, 19.5 cm foot
- EU 33: UK/PK 1, US 2, 20.5 cm foot
- EU 34: UK/PK 2, US 3, 21.0 cm foot
Measure the foot and add 1 to 1.5 cm of growing room. For EU 22, 23, 35 or 36, send us the foot length on WhatsApp. Browse kids’ shoes for girls and boys.
Aim for ~10–15 mm “toe room” in front of the longest toe, and a toe box at least as wide as the widest part of the foot.
Are your perfumes original?
Yes. Every fragrance is sealed and 100% authentic. We do not sell testers, decants or replicas. See our original sealed perfumes.
Can I return or exchange an item?
Absolutely. Unused items in original packaging can be exchanged or returned within 7 days of delivery. Perfumes must be sealed. Read the full return policy.
How do I track my order?
Once dispatched, we send your tracking number on WhatsApp. You can also check the status any time on our track order page using your order reference and phone number.
Do you offer bulk or wedding orders?
Yes. For several pairs of heels, matching evening clutches or perfumes for a wedding party, contact us at least two weeks before your event so we can check sizes and stock.
Can I change or cancel my order?
You can change or cancel free of charge any time before dispatch. Message us on WhatsApp with your order reference.
Where is your shop?
Our shop is at Phase II, City Center, Qambar, Swat. Visit us Sat - Thu, 10am - 10pm, or order online and we deliver anywhere in Pakistan. WhatsApp +92 340 1954675 for directions or to check stock.
Are you open on Friday?
No, the shop is closed on Friday. It is open Sat - Thu, 10am - 10pm, and online orders are taken every day.